Service Tech, Field Customer Service

Austin, TX

Position Description:

Maintain company issued service truck. Load, unload, and operate tools and equipment including:

  • Crescent and pipe wrenches

  • Pliers and screwdrivers

  • Meters and regulators

  • Combustible gas indicators

  • Ladders

  • Carbon Monoxide Detectors

  • No Blow Equipment

  • FI Units

  • Power tools

  • Probe Bar

Turn gas service on and off. Install gas meters, regulators, and related equipment. Respond to Natural Gas related emergencies and call outs.

Contribute to efforts on an outage. Assist and Coordinate gas outages and other emergency response situations.

Understand how large capacity regulators & relief values over pressure. Troubleshoot and resolve pressure problems.

Examine and adjust gas-fired equipment.

Investigate customer related orders and emergency situations including:

  • High bills

  • Carbon monoxide/fumes

  • Pressure problems

  • Possible leaks

  • Fires

  • Explosions

  • Asphyxiations

  • Natural disasters

Maintain multiple records including:

  • Orders completed

  • Leak SR, repairs, and rechecks

  • Customer information

  • Yard line replacement request (optional)

  • Meter inventory

  • Damage Information Management System (DIMS)

  • Yard line replacements

  • Caution tag

  • Temp line inspection

  • Equipment calibration reporting

Regular and reliable attendance is required in performance of job.

Employee may perform additional responsibilities as assigned.

What You Will Need

Experience related to-

Disconnects, reconnects, gas piping, and gas fired equipment.

Use, function, and maintenance of tools applicable to position.

Application of basic arithmetic: addition, subtraction, multiplication, and division.

Knowledge of use and function of customer service codes and forms.

Knowledge of transmission and distribution pipeline system operations.

Working knowledge and training relative to:

  • Company and governmental customer service/safety procedures

  • Customer service emergency procedures

  • Electronic communications (cell phones, two-way radios) and PragmaCAD system (where applicable)

  • Characteristics of natural gas

  • Basic customer service activities

Experience of basic computer usage and applicable computer software.

Experience reading and interpreting maps, atlas pages, house numbers, blueprints, wiring diagrams, pipe sizing tables, and flow charts.

Read and write fluently in English.

Applicable driver's license.

Lift and move objects weighing up to 10 pounds 10 15 times a day; up to 20 pounds 15 20 times a day; up to 40 pounds 10 15 times a day; over 50 pounds 2 3 times a week.

Climb ladders; stoop, kneel, and crawl on floors and bare ground to access, adjust, and repair gas fired equipment, meters, and equipment.

React immediately to emergency situations to prevent injury to self and others.

Smell odorant in natural gas.

Operate tools and equipment required.

Communicate and exchange information or instructions.

Night visual ability to perform job responsibilities.

Diversity at ONE Gas

Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

  • Medical/Dental/Vision packages that fit your family's needs.

  • Paid Time Off

  • 401K that is 100% matched up to 6%.

  • Profit Sharing Plan

  • Paid Parental Leave

  • Basic and Operation Employee Term Life Insurance

  • Education Assistance and Tuition Reimbursement

Position Requirements:


The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.

Job ID: 4921

Functional Area: Field Operations

Position Type: Full-Time Regular

Relocation Provided: No

Location: Austin, TX


Internal / External: Internal and External

Experience Required: Not Indicated