One Gas Service Tech II Customer Service in Broken Arrow, Oklahoma

Service Tech II Customer Service

  • Job ID: 810

  • Functional Area: Field Operations

  • Position Type: Full-Time Regular

  • Relocation Provided: No

  • Location: Broken Arrow, OK

  • Department: CUSTOMER SVC/FIELD SUPP

  • Internal / External: Internal and External

  • Experience Required: Not Indicated

Position Description:

Working hours are 1:30 pm-10:00 pm Monday through Friday. Could be a weekend shift Wednesday through Saturday or Sunday through Wednesday1:30 pm-10:00 pm.

Performs an intermediate level of work related to customer service field activities.

Drive and maintain service truck. Load, unload, and operate tools and equipment including but not limited to:

Crescent and pipe wrenches

Pliers and screwdrivers

Meters and regulators

Combustible gas indicators

Ladders

Carbon Monoxide Detectors

No Blow Equipment

FI Units

Power tools

Probe Bar

Turn gas service on and off. Install, remove, and adjust gas meters, regulators, and related equipment. Respond to Natural Gas related emergencies.

Examine and adjust gas-fired equipment.

Investigate customer related orders and/or emergency situations including but not limited to:

High bills

Carbon monoxide/fumes

Pressure problems

Possible leaks

Fires

Explosions

Asphyxiations

Natural disasters

Maintain various records including but not limited to:

Orders completed

Miles driven

Customer information

Leak record information and maintenance work orders

Meter inventory

Leak classifications

Yard line replacements

Regular and reliable attendance is required in performance of job.

Employee may be required to perform additional duties as assigned.

Position Requirements:

Working knowledge and/or training related to disconnects, reconnects, gas piping, and gas fired equipment.

Experience in use, function, and maintenance of tools applicable to position.

Experience with the application of basic arithmetic: addition, subtraction, multiplication, and division.

Knowledge of use and function of customer service codes and forms.

Knowledge of transmission and distribution pipeline system operations.

Working knowledge and training relative to:

Company and governmental customer service/safety procedures

Customer service emergency procedures

Use of electronic communications (cell phones, two-way radios) and PragmaCAD system (where applicable)

Characteristics of natural gas

Basic customer service activities

Experience and knowledge of basic computer usage and applicable computer software.

Experience in reading and interpreting maps, atlas pages, house numbers, blueprints, wiring diagrams, pipe sizing tables, and flow charts.

Demonstrated ability to read and write fluently in English.

Minimum Applicable driver's license.

Lift and/or move objects weighing up to 10 pounds 10 15 times a day; up to 20 pounds 15 20 times a day; up to 40 pounds 10 15 times a day; over 50 pounds 2 3 times a week.

Climb ladders; stoop, kneel, and crawl on floors and bare ground to access, adjust, and/or repair gas fired equipment, meters, and equipment.

React immediately to emergency situations to prevent injury to self and others.

Smell odorant in natural gas.

Able to operate tools and equipment required.

Communicate and/or exchange information or instructions.

Visual ability sufficient to perform job duties. ,

#FieldOperations

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.