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Job Information

One Gas CUSTOMER SVC REP II in El Paso, Texas

Position Description:

Works in centralized call center; ensures delivery of customer service through fast and accurate response to customer requests and inquiries regarding service, billing, and programs.

Assist customers and employees via telephone with routine account inquiries and/or service requests including but not limited to:

Payment activity

Establish/change service

Emergency situations

Service/payment disputes

Research customer account activity utilizing office equipment including but not limited to:

Calculators

Computers

Fax

Printer

Negotiate arrangements for payment of gas bills; provide information concerning governmental agencies and special programs providing assistance.

Enter customer account activity into Customer Information System (CIS) including but not limited to:

Service orders

Account corrections/adjustments

Regular and reliable attendance is required in performance of job.

Employee may be required to perform additional duties as assigned.

Position Requirements:

Knowledge of use and function of office equipment applicable to position including use of computers and applicable software.

Knowledge of application of basic arithmetic: addition, subtraction, multiplication, and division. Application of decimals and percentages. (Tested)

Knowledge of customer service policies and procedures.

Experience and training related to:

Customer relations/communications skills

Customer Information System (CIS)

Demonstrated ability to read and write fluently in English.

Stationary for extended periods.

React immediately to emergency situations.

Able to operate tools and equipment required.

Communicate and/or exchange verbal and written information and instructions.

Visual abilities sufficient to perform job duties.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job ID: 1847

Functional Area:

Position Type: Full-Time Regular

Relocation Provided: No

Location: El Paso, TX

Department: CUSTOMER SVC/OFFICE SUPP

Internal / External:

Experience Required: Not Indicated

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