One Gas Customer Service Rep - Customer Billing in Oklahoma City, Oklahoma

Customer Service Rep - Customer Billing

  • Job ID: 746

  • Functional Area: Customer Service

  • Position Type: Full-Time Regular

  • Relocation Provided: No

  • Location: Oklahoma City, OK

  • Department: CUSTOMER SVC/OFFICE SUPP

  • Internal / External: Internal and External

  • Experience Required: Not Indicated

Position Description:

Performs intermediate level of accounting work related to processing customer requests and payments.

Research and reconcile customer account activity utilizing office equipment including but not limited to:

Computers

Microfiche viewers

Calculators

Multifunctional devices

Skip tracing software

Identify verification software

Assist customers, employees, and others in person, via telephone, and electronic communications with service/refund requests, account inquiries, service/billing/payment disputes, and emergency situations.

Negotiate arrangements for payment of gas bills; provide information regarding governmental agencies and special assistance programs.

Analyzes customer usage and payment history and processes field service orders, Electronic Work Queues, and customer payments.

Maintain logs and/or records including but not limited to:

Customer payments

Duplicate bills

Service orders

Account adjustments

Accounts requiring follow-up actions

Bill breakdowns

Customer complaints

Social service agency pledges

Regular and reliable attendance is required in performance of job.

Employee may be required to perform additional duties as assigned.

Position Requirements:

Knowledge of use and function of office equipment applicable to position including:

Keyboards such as computers and typewriters

Calculators

Experience with application of basic arithmetic: addition, subtraction, multiplication, and division. Application of decimals and percentages.

Knowledge of customer service and collection policies and procedures.

Experience and training related to:

Customer relations/interpersonal skills

Deposit requirements/payment schedules

Customer Service System applications

Demonstrated ability to read and write fluently in English.

Minimum Applicable driver's license

Lift or move objects weighing up to 10 pounds 4 5 times a day; up to 20 pounds 1 2 times a day.

React immediately to emergency situations to prevent injury to self and others.

Able to operate tools and equipment required.

Communicate and/or exchange verbal and written information and instructions.

Visual abilities sufficient to perform job duties.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.