One Gas Customer Service Specialist - Tech Support in Oklahoma City, Oklahoma
Analyze and maintain integrity of Customer Information System (CIS) and Field Service Systems (FSS). Monitor system activities and provide user support.
Develop and/or modify CIS/FSS programs including but not limited to:
Research requests for system modifications
Read and understand system functional specifications
Document system testing
Assess impact of system changes on various departments and locations
Test programming changes prior to implementation
Setup and maintain Personnel, Agendas, Availability, Work Sequences and Deployment Plans within FSS programs. (Specified by Position)
Coordinate with service managers and supervisors associated with scheduling/shift changes of employees and make necessary changes to Deployment Plans within FSS programs. (Specified by Position)
Provide information and/or assistance to CIS and FSS users, training coordinators, and IT employees relative to:
Requests for system changes
Implementation of new programs
Develop and/or modify Interface programs including but not limited to:
Interactive Voice Recognition (IVR) System
Field Scheduling System
Paperless field work order system
Customer Self Service Web applications
Compose, prepare, and/or verify information and reports including but not limited to:
CIS/FSS user manuals
Graphs/charts/timelines on system activities
Regular and reliable attendance is required in performance of job.
Employee may be required to perform additional duties as assigned.
Preferred Bachelor's Degree Business Administration, Computer Information Systems or an equivalent combination of formal education and the following job related experience:
Experience with and thorough knowledge of customer services policies and procedures.
Experience with and thorough knowledge of Field Scheduling Systems. (Specified by Position)
Demonstrated ability to analyze, identify, and/or resolve CIS/FSS user(s) and/or system problems.
Experience in Structured Query Language (SQL) or similar computer language to access and manage database functions.
Knowledge of application of basic math and algebraic formulas.
Experience in use and function of office equipment including desktop and computer applications.
Demonstrated ability working with Microsoft Office applications.
Experience researching and composing reports, procedures, forms, and correspondence.
Experience developing information and conducting group presentations.
Experience interacting, advising, training and communicating effectively.
Experience reading and interpreting manuals, governmental rules and regulations, specifications, reports, and correspondence.
Demonstrated ability to read and write fluently in English
Minimum Applicable driver's license. Requires periodic travel to other company facilities for user support.
Able to operate office tools and equipment as required.
Communicate and/or exchange information; conduct oral presentations.
Visual abilities sufficient to perform job duties.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Job ID: 2054
Functional Area: Customer Service
Position Type: Full-Time Regular
Relocation Provided: No
Location: Oklahoma City, OK
Department: CS TECH SUPPORT
Internal / External: Internal and External
Experience Required: Not Indicated