One Gas Information Center Customer Service Rep in Oklahoma City, Oklahoma
Information Center Customer Service Rep
Job ID: 608
Functional Area: Customer Service
Position Type: Full-Time Regular
Relocation Provided: No
Location: Oklahoma City, OK
Department: CUSTOMER SVC/OFFICE SUPP
Internal / External: Internal and External
Experience Required: Less than 1 year
Oklahoma Natural Gas is currently hiring for bi-lingual Customer Service Representatives to support our Information Center in downtown Oklahoma City.
Call center hours of operation: Monday - Friday 7am to 7pm.
8 hour concurrent shifts.
Paid cover parking.
Full benefit packing including:
3 weeks paid vacation, 401(k), profit sharing.
Starting salary $13.50 per hour
If you thrive in a fast paced environment and excel at providing outstanding customer service, this may be the role for you!!
Works in centralized call center; ensures delivery of customer service through fast and accurate response to customer requests and inquiries regarding service, billing, and programs.
Assist customers and employees via telephone with routine account inquiries and/or service requests including but not limited to:
Research customer account activity utilizing office equipment including but not limited to:
Negotiate arrangements for payment of gas bills; provide information concerning governmental agencies and special programs providing assistance.
Enter customer account activity into Customer Information System (CIS) including but not limited to:
Regular and reliable attendance is required in performance of job.
Employee may be required to perform additional duties as assigned.
Knowledge of use and function of office equipment applicable to position including use of computers and applicable software.
Knowledge of application of basic arithmetic: addition, subtraction, multiplication, and division. Application of decimals and percentages. (Tested)
Knowledge of customer service policies and procedures.
Experience and training related to:
Customer relations/communications skills
Customer Information System (CIS)
Demonstrated ability to read and write fluently in English.
Stationary for extended periods.
React immediately to emergency situations.
Able to operate tools and equipment required.
Communicate and/or exchange verbal and written information and instructions.
Visual abilities sufficient to perform job duties.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.