One Gas Customer Service Clerk in Topeka, Kansas
Customer Service Clerk
Job ID: 1131
Functional Area: Customer Service
Position Type: Full-Time Regular
Relocation Provided: Yes
Location: Topeka, KS
Department: OFFICE SUPPORT
Internal / External: Internal and External
Experience Required: Not Indicated
We are seeking a customer focused and collaborative Customer Service Clerk that will be responsible for performing basic accounting tasks and clerical work related to customer requests. A Customer Service Clerk supports various account billing functions daily. This position will also handle inbound customer service calls when call volume in the information center is high.
Starting pay: $12.00/hr•after one year: $13.79•after 1.5 years: $15.58•after 2 years: $17.37
There are different levels of classification for Clerks. All Clerks must begin at the Entry Level classification.
Coordinates and/or performs duties related to monitoring, researching, and/or resolving customer account issues and requests.
Research and resolve Corporation Commission, Better Business Bureau, and other inquiries and complex problems related to customer accounts.
Responsibilities may include general office duties, electronic and paper database management, special projects, billing issues, account adjustments, and outbound calls concerning customer accounts or inquiries.
Resolve service order exceptions, billing exceptions, meter inventory issues and meter reading exceptions in a timely manner as required by the Audit and Control Department.
Compile, prepare, and/or verify correspondence, customer information, and reports including but not limited to:
• Customer correspondence
• Adjustment memos
• Service orders
• Billing adjustments
• Account Research & Breakdowns
• Special project assignment
• Identity theft
• Letters of credit (irrevocable and regular)
• Trusts and Power of Attorney
• Surety bonds
• Life threatening claims
• Customer accounting forms
Requirements:The successful candidate shall have the knowledge, experience and qualifications for:
• effectively communicating with internal and external customers
• performing data entry in business management programs
• answering multiple phone lines
• working with Microsoft Office products
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.