One Gas Customer Service Rep in Topeka, Kansas
If you are a keen problem solver, eager to serve as the customer’s primary point-of-contact and own their issues from start to finish, then we are looking for you.
Kansas Gas Service is seeking a full-time Customer Service Representative for an opportunity to work in an energetic, fast-paced environment at the Topeka, KS Contact Center.
Act as principal point-of-contact for customers through either inbound or outbound communication
Process customer transactions, such as, payment activity, starting/transferring/stopping service, emergency situations, billing questions, account adjustments, and service disputes.
Negotiate arrangements for payment of bills, provide information concerning governmental agencies, and inform customers of special programs that provide assistance.
Ensure delivery of customer service through fast and accurate response to customer requests and inquiries with the ability to take feedback and utilize suggestions to achieve desired outcome.
Good social skills with a focus on customer satisfaction
Ability to effectively communicate in a respectful and assertive manner
Polished phone demeanor, tone and etiquette is required
Ability to perform in a demanding and changing work environment
Ability to multi-task, including interacting with customers while simultaneously documenting calls
Maintain and promote a positive attitude while meeting productivity goals
Comfortable working with computers and web-based applications
Strong organization and time management
Excellent verbal and written communication
Possess skills to research and problem solve to resolution
Previous experience in a customer service-oriented role preferred
Must be 18+ years of age
High school diploma or equivalent required
Must be able to work any shifts between the hours of 7am-7pm Monday - Friday, and be available to work overtime as needed
Must pass a pre-employment background check and drug screen
Complete a 180-day probationary period
Working Conditions/ Physical Requirements:
This position is in a fast-paced, high volume call center environment
Ability to attend 100% of our paid training program, without absences
Regular, consistent, and punctual attendance
IBEW Union work position
Paid time off after probationary period of 180 days
Regular pay increases based on predetermined scale
Medical, Dental, Retirement
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Job ID: 2548
Functional Area: Customer Service
Position Type: Full-Time Regular
Relocation Provided: No
Location: Topeka, KS
Department: CUSTOMER SVC/OFFICE SUPP
Internal / External: Internal and External
Experience Required: Not Indicated