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One Gas Customer Service Rep in Topeka, Kansas

Position Description:

If you are a keen problem solver, eager to serve as the customer’s primary point-of-contact and own their issues from start to finish, then we are looking for you.

Kansas Gas Service is seeking a full-time Customer Service Representative for an opportunity to work in an energetic, fast-paced environment at the Topeka, KS Contact Center.

Act as principal point-of-contact for customers through either inbound or outbound communication

Process customer transactions, such as, payment activity, starting/transferring/stopping service, emergency situations, billing questions, account adjustments, and service disputes.

Negotiate arrangements for payment of bills, provide information concerning governmental agencies, and inform customers of special programs that provide assistance.

Ensure delivery of customer service through fast and accurate response to customer requests and inquiries with the ability to take feedback and utilize suggestions to achieve desired outcome.

Position Requirements:

Good social skills with a focus on customer satisfaction

Ability to effectively communicate in a respectful and assertive manner

Polished phone demeanor, tone and etiquette is required

Ability to perform in a demanding and changing work environment

Ability to multi-task, including interacting with customers while simultaneously documenting calls

Maintain and promote a positive attitude while meeting productivity goals

Comfortable working with computers and web-based applications

Strong organization and time management

Accurate typing

Excellent verbal and written communication

Possess skills to research and problem solve to resolution

Previous experience in a customer service-oriented role preferred

Must be 18+ years of age

High school diploma or equivalent required

Must be able to work any shifts between the hours of 7am-7pm Monday - Friday, and be available to work overtime as needed

Must pass a pre-employment background check and drug screen

Complete a 180-day probationary period

Working Conditions/ Physical Requirements:

This position is in a fast-paced, high volume call center environment

Ability to attend 100% of our paid training program, without absences

Regular, consistent, and punctual attendance

IBEW Union work position

Benefits:

Paid time off after probationary period of 180 days

Regular pay increases based on predetermined scale

Medical, Dental, Retirement

#officeoperations

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job ID: 2548

Functional Area: Customer Service

Position Type: Full-Time Regular

Relocation Provided: No

Location: Topeka, KS

Department: CUSTOMER SVC/OFFICE SUPP

Internal / External: Internal and External

Experience Required: Not Indicated

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