One Gas Dispatcher in Austin, Texas
Ability to work evenings and weekends, as well as flexibility in a rotating schedule
Performs intermediate level of work related to dispatching.
Communicate through various media channels including: phone, email, and electronic messaging to communicate to internal and external customers.
Prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and manpower; manage work schedule to ensure appropriate resources are available.
Utilize multiple technology platforms including: Customer Information System (Banner), Dispatch Software (PragmaCAD), SharePoint, Maximo, Everbridge, Skype, and other applicable systems to complete daily tasks.
Assist customers and employees in person and via telephone regarding account information and/or service order requests including but not limited to:
Emergency line locates
Reschedules uncompleted orders
Answer customer direct line inquiries for CNG
Answer field management inquiries
Process and/or prepare reports and records including but not limited to:
Regular and reliable attendance is required in performance of job.
Employee may be required to perform additional duties as assigned.
Knowledge of scheduling principles and practices.
Demonstrated ability to communicate and/or exchange information or instructions.
Experience in use and function of office equipment including computers and applicable software.
Knowledge of the application of basic arithmetic: addition, subtraction, multiplication, and division. Application of decimals and percentages. (Tested)
Knowledge of customer accounting and information center policies and procedures.
Experience and training related to:
Dispatching policies and procedures
Operating communication devices
Emergency notification procedures
Electronic work management tools
Experience reading and interpreting maps and customer account information.
Demonstrated ability to read and write fluently in English.
Minimum Applicable driver's license
Stationary for extended periods.
Mobility to travel in and around office facilities.
React immediately to emergency situations to prevent injury to self and others.
Able to operate tools and equipment required.
Communicate and/or exchange verbal and written information and instructions.
Visual abilities sufficient to perform job duties.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Job ID: 2833
Functional Area: Field Operations
Position Type: Full-Time Regular
Relocation Provided: No
Location: Austin, TX
Department: FIELD OPER
Internal / External: Internal and External
Experience Required: Not Indicated